Meet the Team
Jamie Simpson, CMCA
General Manager
Jamie brings a strong background in client relations, facility operations, capital project coordination, financial planning, and risk management. She places a high value on clear communication, proactive maintenance practices, and thoughtful financial stewardship—qualities that help communities operate efficiently and remain strong long‑term investments for their residents.
With six years of community management experience, Jamie is known for her steady leadership style, practical problem-solving skills, and long‑range planning approach. She has built successful relationships with residents, boards, and vendor partners, all while maintaining focus on budgets, reserves, and overall community performance.
Jamie is committed to ongoing professional development and holds industry credentials through the Community Associations Institute, including her CMCA designation through CAMICB. She is also an active member of the Austin Area CAI Chapter, where she contributes to advancing education and best practices in the field.
A proud Texas native, Jamie and her husband, Jason, have been married for over 10 years. They are devoted parents to three children—Kylie (10), Kade (9), and Kathryn (3)—and share their home with their Rottweiler, Ruger. Outside of work, Jamie enjoys cheering on her children at softball and baseball games, camping with family and friends, exploring the Texas Hill Country, and spending time outdoors. Jamie can be reached at jamie.simpson@fsresidential.com.
Rachelle Sturgis
Rough Life Director
Hi everyone! I’m Rachelle Sturgis, your lifestyle coordinator here at Rough Hollow HOA. I’ve been working with Rough Hollow HOA since 2012, and it’s been a delight serving the Rough Hollow residents and families. It is an honor keeping residents active and engaged.
When I’m not in the office, you’ll find me at spending time with family, at the ball fields and the lake whenever I get the chance. If you have not come to an event or need help reserving the pavilion or fields, please feel free to contact me at rachelle.sturgis@fsresidential.com.
Tommie Casey
Assistant General Manager
Hi everyone! I’m Tommie Casey, one of the Assistant General Manager’s here at Rough Hollow HOA. I’ve been working in the HOA industry since August 2019, and it’s been a true pleasure serving the Rough Hollow community since October 2021. This place keeps me energized—I genuinely enjoy collaborating with our Board members and connecting with residents to help make Rough Hollow feel like home.
When I’m not in the office, you’ll find me spending time with family and friends, discovering new music, exploring Austin’s food places, and traveling whenever I get the chance. If we haven’t crossed paths yet, I’d love for you to stop by and say hello! Please feel free to contact me at tommie.casey@fsresidential.com.
Jennifer Umanzor
Assistant General Manager
Hello everyone! I’m Jennifer Umanzor, the one of the Assistant Managers at Rough Hollow HOA. I’ve been working in the HOA industry since September 2020, and I’m excited to have joined the Rough Hollow team in September 2025.
It’s been a pleasure getting to know the ins and outs of this beautiful community. The staff and residents have been incredibly welcoming, and I’m truly enjoying being part of such a vibrant neighborhood.
When I’m not in the office, you’ll likely find me at the gym or enjoying the downtown Austin scenery at Zilker Park with my family. If you’re ever near the Welcome Center, please feel free to stop by and say hello or contact me at jennifer.umanzor@fsresidential.com —I’d love to meet you!
Christina Bandy
Operations Coordinator
Hi everyone! I’m Christina Bandy, the Operations Administrator here at Rough Hollow HOA. I’ve been working in the HOA industry since March 2022, and I’m excited to have joined the Rough Hollow team in July 2025.
It’s been a pleasure getting to know the ins and outs of this wonderful community. The staff and residents have been incredibly welcoming, and I’m truly enjoying being part of such a vibrant neighborhood.
When I’m not in the office, you’ll likely find me at a concert or cruising the Hill Country on my Harley. If you’re ever near the Welcome Center, please feel free to stop by and say hello or contact me at christina.bandy@fsresidential.com—I’d love to meet you!
Alexis Robinson
Administrative Assistant
Hi everyone! I’m Alexis Robinson, the Administrative Assistant here at Rough Hollow HOA. This is my first time working in the HOA industry, and I couldn’t be happier to have landed in such a great community. I’ve already met so many wonderful residents and learned so much in a short time—I can’t wait to continue growing and learning even more.
When I’m not in the office, you’ll probably find me at the park with my two dogs Aurora and Stitch or hanging out with my family doing competitive activities. If you’re ever near the Welcome Center, feel free to stop by and say hello or reach out to me at alexis.robinson@fsresidential.com —I’d love to meet you and help!
Kyla Robinson
Administrative Assistant
Biography coming soon!
Mase Salazar
Maintenance Associate
Mase is the backbone of our community and the go-to expert for keeping everything running smoothly. As a Certified Pool Operator, he ensures our pool and water amenities are always clean, safe, and ready to enjoy. Beyond the pool, Mase takes pride in maintaining all community amenities, keeping common areas in top condition, and making sure even the smallest details don’t get overlooked—right down to routinely servicing our dog waste stations.
From everyday maintenance to complex handyman projects, there truly isn’t anything Mase cannot do. His skill, reliability, and can‑do attitude make him an invaluable part of our team, and his dedication helps make our community a comfortable, well‑maintained place to call home.
